Need to return something?
Returns are sometimes necessary and it’s OK. Your satisfaction is guaranteed, so if there is a problem, please call Jenna at 512.426.4175 or email email@example.com.
Please return your item within 14 days of receiving it, and in new condition, for a full refund less shipping.
Please note, this policy does not apply to custom items. Those situations are handled on an order by order basis.
Cottonpatch Designs collects information from you when you place an order, or subscribe to the newsletter.
When placing an order, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit this site anonymously.
Any of the information collected from you may be used in one of the following ways:
· To personalize your experience
(your information helps us to better respond to your individual needs)
· To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
· To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
· To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
A variety of security measures are implemented to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Cottonpatch Designs will not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist in conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
If you have questions concerning this policy, please call Jenna at 512.426.4175 or email at